On Call Support Technician I

The Car Park, LLC; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

14 days PTO

Paid parental leave

Medical, Dental, Vision

401(k)

Job summary

The Car Park, LLC is seeking a Monitor to deliver frontline customer service for parking customers from our Louisville locations. You will answer calls, assist guests with entry and exit, and coordinate with Field and Ambassador staff for events and issues.

Ideal candidates have strong communication skills, reliable attendance, and the ability to multitask while using Windows 10. This on-site role offers a supportive team and comprehensive benefits.

Qualifications

• Excellent customer service skills.
• Clear written and spoken communication.
• Able to type 30+ words per minute.
• Punctual and trustworthy; able to multitask.

Responsibilities

• Provide excellent customer service to parking customers by answering calls from local locations.
• Assist guests, valets, and monthly parkers with entry and exit into garages when help button is pressed.
• Monitor camera surveillance and parking systems across garages and lots.
• Test garage and elevator intercoms and manage space counts; answer general questions by phone.

Skills

Customer service

Excellent communication

Typing speed

Punctual & trustworthy

multitasking

Education

High School diploma or greater

Tools

Windows 10

Job description

WHO WE AREProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.WHO WE NEEDThe Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information.Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.Monitor camera surveillance and parking systems in all area parking garages, and lots.Test garage and elevator intercoms and manage garage space countsAnswer general questions about ticket fees, on-street parking hours, and events over the phone.IDEAL CANDIDATE SKILLSExcellent customer service skillsHigh proficiency with Windows 10 or similar operating systems.Must possess excellent communication skills: written and oral.Being able to type 30+ words per minute is recommended.Punctuality and trustworthyAbility to multitask.MINIMUM REQUIRED QUALIFICATIONSHigh School diploma or greater.1+ years in customer service, sales, or telemarketing experienceBENEFITS WE OFFER14 days of Recharging your Battery (PTO)Paid Parental LeaveVolunteer Time Off (VTO)Paid holidaysBereavementMedical, Dental, VisionFlexible and health spending accountsShort term disabilityCritical illness and accident benefitsLife insurance, tuition reimbursement401(k) and more are available to eligible Team MembersThere’s also the opportunity to work with a genuinely awesome team of co-workersProfessionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.***Equal Employment Opportunity