Bilingual Customer Service & Parking Specialist

Dept.Of Off Street Parking; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dept.Of Off Street Parking in Miami, FL is seeking a Customer Svc Representative-I. The role focuses on customer satisfaction, selling monthly decals, processing bills, and issuing parking cards, serving as a reception point for customers.

The position requires bilingual English/Spanish communication, strong computer skills, and the ability to manage inquiries and payments in a fast-paced environment at the Operations department.

Qualifications

• At least one year of customer service experience.
• High attention to detail in checking, posting and operation of equipment.

Responsibilities

• Commit to a varied schedule according to business needs.
• Serve as liaison between customers and parking staff.
• Resolve customer service issues.
• Answer telephone inquiries regarding facility locations, rates, and space availability.
• Handle complaints regarding parking machines, pay stations, and accidents.
• Send and respond to emails regarding parking accounts.

Skills

Bilingual English/Spanish

Customer service

Communication skills

English proficiency

Spanish proficiency

Typing skills

Computer literacy

Education

High school diploma

Job description

Dept.Of Off Street Parking in Miami, FL is seeking a Customer Svc Representative-I. The role focuses on customer satisfaction, selling monthly decals, processing bills, and issuing parking cards, serving as a reception point for customers.

The position requires bilingual English/Spanish communication, strong computer skills, and the ability to manage inquiries and payments in a fast-paced environment at the Operations department.