On Call Support Technician I

The Car Park; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

14 days PTO

Paid Parental Leave

Volunteer Time Off (VTO)

Paid holidays

Bereavement

Medical, Dental, Vision

Flexible savings accounts

Short term disability

Critical illness and accident benefits

Life insurance

Job summary

The Car Park is seeking a Monitor to provide excellent customer service to parking customers by answering incoming calls and assisting guests entering and exiting garages. You will also support field staff for events and handle equipment issues across multiple locations.

Ideal candidates have strong communication, a solid work ethic, and the ability to multitask in a fast-paced environment. A High School diploma and 1+ year in customer service are preferred.

Qualifications

• High school diploma or higher required; 1+ years in customer service, sales, or telemarketing preferred.
• Excellent customer service and communication skills are essential.
• Proficiency with Windows 10 or similar operating systems.

Responsibilities

• Assist guests, valets, and monthly parkers with entry/exit into garages when the help button is pressed.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Skills

Customer service

Windows 10

Communication

Typing speed 30+

Punctuality

Multitasking

Education

High School diploma or higher

Job description

Who We Are

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

Who We Need

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information.

• Assist guest, valets, and monthly parkers, with entry and exits into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages, and lots.
• Test garage and elevator intercoms and manage garage space counts
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Ideal Candidate Skills

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems.
• Must possess excellent communication skills: written and oral.
• Being able to type 30+ words per minute is recommended.
• Punctuality and trustworthy
• Ability to multitask.

Minimum Required Qualifications

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing experience

Benefits We Offer

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

Equal Employment Opportunity