Bilingual Paint & Retail Customer Service Pro

The Sherwin-Williams Company; Tucson (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

The Sherwin-Williams Company in Tucson, AZ, is seeking a part-time Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend the right solutions. You will help maintain product knowledge and ensure high quality visuals and customer satisfaction.

Responsibilities include handling sales transactions, stocking and displaying products, assisting with deliveries, and meeting monthly sales goals while staying updated on Sherwin-Williams offerings.

Qualifications

• Must have strong customer service skills and be able to advise customers on product choices.
• Bilingual English/Spanish abilities preferred for diverse customer base.
• Experience in retail sales and upselling is a plus.
• Cash handling and basic point-of-sale operations experience is desirable.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Retail sales

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Tucson, AZ, is seeking a part-time Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend the right solutions. You will help maintain product knowledge and ensure high quality visuals and customer satisfaction.

Responsibilities include handling sales transactions, stocking and displaying products, assisting with deliveries, and meeting monthly sales goals while staying updated on Sherwin-Williams offerings.