Bilingual Customer Service Specialist - Multi-Location Paint & Retail

The Sherwin-Williams Company; Buckeye (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is hiring full-time Customer Service Specialists to assist wholesale and retail customers in Buckeye, AZ. You will determine needs, answer product questions, and recommend solutions while ensuring maximum customer satisfaction and helping the store reach its sales goals.

Duties include processing transactions, stocking shelves, tinting products, and assisting deliveries. Applicants must be 18+, able to work legally in the U.S., fluent in English and Spanish, and

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales

Skills

Customer service

Sales

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is hiring full-time Customer Service Specialists to assist wholesale and retail customers in Buckeye, AZ. You will determine needs, answer product questions, and recommend solutions while ensuring maximum customer satisfaction and helping the store reach its sales goals.

Duties include processing transactions, stocking shelves, tinting products, and assisting deliveries. Applicants must be 18+, able to work legally in the U.S., fluent in English and Spanish, and