Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Harleysville (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

The Sherwin-Williams Company in the United States seeks a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and recommend products. This role emphasizes high customer satisfaction, accurate transactions, and meeting sales goals while staying knowledgeable on product features.

Responsibilities include stocking, tinting, loading deliveries, and maintaining organized records, with a strong emphasis on service quality and teamwork in a retail environment.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must read, write, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse and tint/mix as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist in deliveries.
• Maintain in-stock, presentable areas and stay knowledgeable on product options.

Skills

Customer service

Bilingual English

Bilingual Spanish

Sales

Cash handling

Stocking shelves

Inventory control

Delivery coordination

Education

High School diploma or GED

Tools

Tinting/mixing equipment

Job description

The Sherwin-Williams Company in the United States seeks a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and recommend products. This role emphasizes high customer satisfaction, accurate transactions, and meeting sales goals while staying knowledgeable on product features.

Responsibilities include stocking, tinting, loading deliveries, and maintaining organized records, with a strong emphasis on service quality and teamwork in a retail environment.