Bilingual Paint & Retail Customer Service Specialist

Sherwin-Williams Co.; Buckeye (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to work at our Buckeye, AZ locations. You will engage with wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions to ensure satisfaction.

You will also stay current with product features and maintain high visual standards in-store. The role emphasizes teamwork, accuracy in transactions, and meeting sales goals while delivering exceptional service across daily store operations,

Qualifications

• Customer service experience in retail environments.
• Strong communication and interpersonal skills.
• Bilingual: English and Spanish preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Sales

Communication

Education

High School Diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to work at our Buckeye, AZ locations. You will engage with wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions to ensure satisfaction.

You will also stay current with product features and maintain high visual standards in-store. The role emphasizes teamwork, accuracy in transactions, and meeting sales goals while delivering exceptional service across daily store operations,