Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Southampton Township (PA); On-site; USD 29,000 - 39,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #3777 in Southampton, PA. You will assist customers in person and by phone, determine needs and present products, process transactions, and support sales goals while maintaining store standards.

Requirements include 18+, legal work authorization, English and Spanish literacy, and a valid driver's license; experience in retail or customer service and paint-related product knowledge are preferred.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at Store #3777 in Southampton, PA. You will assist customers in person and by phone, determine needs and present products, process transactions, and support sales goals while maintaining store standards.

Requirements include 18+, legal work authorization, English and Spanish literacy, and a valid driver's license; experience in retail or customer service and paint-related product knowledge are preferred.