Bilingual Paint & Customer Service Pro

The Sherwin-Williams Company; Spry (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Sherwin-Williams Company in York, PA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend paint and related products to meet goals.

You will ensure high customer satisfaction, handle sales transactions, stock shelves, tint and mix colors, and support deliveries as needed. The role requires English and Spanish communication, 18+, valid driver's license, and the ability to lift up to 70 lbs.

Qualifications

• Knowledge of customer service best practices.
• Ability to read, write, and communicate in English and Spanish.
• Must be able to lift up to 70 lbs. with or without reasonable accommodation.
• Willing to work evenings and weekends if required.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales skills

Bilingual EN/ES

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in York, PA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend paint and related products to meet goals.

You will ensure high customer satisfaction, handle sales transactions, stock shelves, tint and mix colors, and support deliveries as needed. The role requires English and Spanish communication, 18+, valid driver's license, and the ability to lift up to 70 lbs.