Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Hershey (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company in Hershey, PA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products. You will process sales, maintain displays, and help meet store sales goals while upholding high service standards.

This role requires strong English and Spanish communication, a valid driver’s license, and flexibility to work evenings and weekends. Prior retail or paint experience is a plus.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the U.S. without visa sponsorship.
• Bilingual English/Spanish required.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams associates must meet performance expectations.
• Internal Sherwin-Williams associates must complete HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and inventory records.
• Pull appropriate products from the sales floor or warehouse; tint and mix products as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist in deliveries.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures; suggest sales improvements.

Skills

Customer service

Sales

Bilingual English/Spanish

Communication skills

Teamwork

Education

High School diploma or GED

Tools

Point of Sale systems

Tinting equipment handling

Job description

The Sherwin-Williams Company in Hershey, PA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products. You will process sales, maintain displays, and help meet store sales goals while upholding high service standards.

This role requires strong English and Spanish communication, a valid driver’s license, and flexibility to work evenings and weekends. Prior retail or paint experience is a plus.