Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Flourtown (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

Sherwin-Williams in Flourtown, PA is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, and recommend Sherwin-Williams solutions. You will resolve concerns and maintain product quality while supporting store standards and sales targets.

The role requires English and Spanish fluency, a valid driver’s license, and the ability to lift heavy items. It involves in-store and delivery tasks with some evenings/weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a ‘meets expectations’ rating on the latest appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Retail sales

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams in Flourtown, PA is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, and recommend Sherwin-Williams solutions. You will resolve concerns and maintain product quality while supporting store standards and sales targets.

The role requires English and Spanish fluency, a valid driver’s license, and the ability to lift heavy items. It involves in-store and delivery tasks with some evenings/weekends.