Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Fallsington (Bucks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams in Fallsington, PA is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. You will resolve issues quickly and ensure high customer satisfaction while supporting store sales goals.

The role involves in-store and phone interactions, product knowledge updates, and potential delivery assistance. A high school diploma or GED, English/Spanish fluency, and a valid license are required.

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be willing to lift up to 50 lbs, with occasional up to 70 lbs.
• Must have a valid, unrestricted Driver’s License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.

Skills

Customer service

Bilingual English/Spanish

Sales skills

Communication

Education

High School diploma or GED

Tools

Tinting/mixing equipment

Job description

Sherwin-Williams in Fallsington, PA is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. You will resolve issues quickly and ensure high customer satisfaction while supporting store sales goals.

The role involves in-store and phone interactions, product knowledge updates, and potential delivery assistance. A high school diploma or GED, English/Spanish fluency, and a valid license are required.