Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Newport News (VA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

The Sherwin-Williams Company in Newport News, VA is seeking a Customer Service Specialist for Store #3604 at 300 Oyster Point Rd, Newport News. You will assist customers, answer questions about Sherwin-Williams products, and help customers select the right solutions while meeting store sales goals.

This role involves handling sales transactions, stocking displays, tinting/mixing products, and delivering excellent service.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends, with or without accommodation.
• Internal Sherwin-Williams employee: 'meets expectations' rating and HR Cloud eLearning completed.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Connaissances

Customer service

Sales

Spanish language

English language

Formation

High School diploma or GED

Description du poste

The Sherwin-Williams Company in Newport News, VA is seeking a Customer Service Specialist for Store #3604 at 300 Oyster Point Rd, Newport News. You will assist customers, answer questions about Sherwin-Williams products, and help customers select the right solutions while meeting store sales goals.

This role involves handling sales transactions, stocking displays, tinting/mixing products, and delivering excellent service.