Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Newark (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and by phone, determine needs, and recommend products. You will help maintain displays, process transactions, and support sales goals while staying informed about product features.

Role involves working at Store #705181 in Newark, DE, with an emphasis on accuracy, customer care, and teamwork to ensure high satisfaction and repeat business.

Qualifications

• Minimum age 18 or older.
• Legally eligible to work in the United States without sponsorship.
• Must read, write, and speak English; Spanish proficiency required.

Responsibilities

• Provide high levels of customer service in-person and over the phone.
• Determine customer needs and recommend appropriate products/services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per policies and procedures.
• Support sales goals on monthly, quarterly, and yearly bases.
• Maintain accurate work order files and recaps.
• Retrieve products from shelves/warehouse and stock shelves.
• Tint and mix products to customer specs.
• Assist with deliveries and loading/unloading.
• Keep display areas clean and presentable.
• Remain knowledgeable about products and options.
• Adhere to inventory control procedures.
• Identify opportunities to improve sales.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and by phone, determine needs, and recommend products. You will help maintain displays, process transactions, and support sales goals while staying informed about product features.

Role involves working at Store #705181 in Newark, DE, with an emphasis on accuracy, customer care, and teamwork to ensure high satisfaction and repeat business.