Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Falls Church (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. seeks a Customer Service Specialist to engage wholesale and retail customers, determine needs, answer questions about products, and recommend optimal solutions.

The role focuses on timely issue resolution and maintaining product quality and store standards. Based at Store #3306 in Falls Church, you will meet sales goals while delivering excellent service, handling transactions, stocking displays, and supporting deliveries as needed.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, and speak English; Spanish proficiency preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in deliveries as needed.

Skills

Customer service

Sales

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Tinting & mixing equipment

Job description

Sherwin-Williams Co. seeks a Customer Service Specialist to engage wholesale and retail customers, determine needs, answer questions about products, and recommend optimal solutions.

The role focuses on timely issue resolution and maintaining product quality and store standards. Based at Store #3306 in Falls Church, you will meet sales goals while delivering excellent service, handling transactions, stocking displays, and supporting deliveries as needed.