Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company

Spry (PA)

On-site

USD 28,000 - 36,000

Full time

4 days ago

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Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for store #5188 and store #3318 in York, PA. You will help wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to maximise customer satisfaction.

Responsibilities include resolving concerns, processing sales, stocking displays, tinting/mixing products as needed, and supporting store operations.

Qualifications

Must be at least 18 years old.
Must be legally authorized to work in the United States without sponsorship.
Must read, write, and speak English.
Must read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted driver’s license.
Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
Must be able to work evenings and weekends.
Internal Sherwin-Williams associates: must have at least a 'meets expectations' rating.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain in-stock and presentable condition in assigned areas.
Stock shelves and set up displays.
Assist in deliveries and loading/unloading, as needed.
Remain knowledgeable on products offered and discuss available options.