Paint & Customer Experience Specialist

The Sherwin-Williams Company; Mechanicsburg (Cumberland County); On-site; USD 26,000 - 34,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3789 in Mechanicsburg, PA. The role focuses on helping wholesale and retail customers, recommending right solutions, and resolving concerns to maximize satisfaction and sales.

Located at 6560 Carlisle Pike, Mechanicsburg, PA 17050, the associate will maintain product knowledge, assist in deliveries, tint/mix products, stock shelves, and uphold store standards while meeting sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work evenings and weekends, with or without accommodation.
• If internal, must meet expectations and complete HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Product knowledge

Inventory control

Delivery support

Bilingual

Teamwork

Education

High school diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3789 in Mechanicsburg, PA. The role focuses on helping wholesale and retail customers, recommending right solutions, and resolving concerns to maximize satisfaction and sales.

Located at 6560 Carlisle Pike, Mechanicsburg, PA 17050, the associate will maintain product knowledge, assist in deliveries, tint/mix products, stock shelves, and uphold store standards while meeting sales goals.