Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Gaithersburg (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company in Gaithersburg, MD is seeking a Customer Service Specialist to assist customers, process sales, and maintain store presentation. You will work with bilingual customers, build trust, and contribute to achieving monthly, quarterly, and yearly sales goals while ensuring high levels of customer satisfaction.

Candidates should be 18+, legally eligible to work in the U.S., fluent in English and Spanish, and able to lift up to 50 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employee requirements may apply.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist deliveries.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Stock & merchandising

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Gaithersburg, MD is seeking a Customer Service Specialist to assist customers, process sales, and maintain store presentation. You will work with bilingual customers, build trust, and contribute to achieving monthly, quarterly, and yearly sales goals while ensuring high levels of customer satisfaction.

Candidates should be 18+, legally eligible to work in the U.S., fluent in English and Spanish, and able to lift up to 50 lbs.