Bilingual Paint Customer Service Specialist

Sherwin Williams; Brownsville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in Brownsville, TN seeks Customer Service Specialists to help wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will handle sales transactions, maintain displays, tint and mix products, and ensure high customer satisfaction.

The role requires English and Spanish literacy, a valid driver’s license, the ability to lift up to 50 lbs frequently and up to 70 lbs occasionally, and willingness to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in Brownsville, TN seeks Customer Service Specialists to help wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will handle sales transactions, maintain displays, tint and mix products, and ensure high customer satisfaction.

The role requires English and Spanish literacy, a valid driver’s license, the ability to lift up to 50 lbs frequently and up to 70 lbs occasionally, and willingness to work evenings and weekends.