Bilingual Customer Success Specialist

Sherwin-Williams; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Franklin, TN is seeking a Full-Time Customer Service Specialist to assist wholesale and retail customers, answer questions, and recommend solutions. The role emphasizes high customer satisfaction and meeting store sales goals, with responsibilities including sales transactions, product tinting, stocking, and delivering support.

The position requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 50–70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Communication

English & Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Franklin, TN is seeking a Full-Time Customer Service Specialist to assist wholesale and retail customers, answer questions, and recommend solutions. The role emphasizes high customer satisfaction and meeting store sales goals, with responsibilities including sales transactions, product tinting, stocking, and delivering support.

The position requires English and Spanish communication, a valid driver’s license, and the ability to lift up to 50–70 lbs.