Bilingual Paint and Customer Service Specialist

The Sherwin-Williams Company; Gardendale (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company in Gardendale, AL is hiring a Customer Service Specialist to assist wholesale and retail customers by identifying needs, answering product questions, and recommending the right solutions. You will strive to resolve concerns quickly and maintain high product knowledge to uphold quality and visual standards in-store.

Responsibilities include handling in-person and phone inquiries, processing sales, stocking displays, tinting and mixing products, and supporting delivery

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have at least a 'meets expectations' (3) rating on recent performance.
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Driver's license

Physical ability to lift 50-70 lbs

Flexible schedule

Education

High school diploma or GED

Job description

The Sherwin-Williams Company in Gardendale, AL is hiring a Customer Service Specialist to assist wholesale and retail customers by identifying needs, answering product questions, and recommending the right solutions. You will strive to resolve concerns quickly and maintain high product knowledge to uphold quality and visual standards in-store.

Responsibilities include handling in-person and phone inquiries, processing sales, stocking displays, tinting and mixing products, and supporting delivery