Bilingual Ophthalmology Patient Care Coordinator

ReFocus Eye Health; East Hartford (CT); On-site; USD 22,000 - 33,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT seeks a Bilingual Healthcare Call Center Associate to join our team. The successful candidate will be the liaison between our practice and patients, handling inquiries, scheduling, and data entry in EMR.

The role requires managing high call volume, routing to resources, verifying benefits, and maintaining patient confidentiality. Training provided; Monday–Friday with occasional Saturdays.

Qualifications

• Handle a high volume of inbound calls with a friendly attitude.
• Route calls and identify patient needs.
• Enter patient information into EMR accurately.
• Verify insurance benefits and co-payments.
• Maintain confidentiality and provide excellent service.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources and schedule appointments.
• Enter and verify patient demographics in EMR.
• Research issues and provide solutions and alternatives.

Skills

Bilingual Spanish

Customer service

Data entry

Active listening

Verbal communication

Written communication

Interpersonal skills

Time management

Multitasking

Confidentiality

Education

High School diploma or equivalent

Job description

ReFocus Eye Health in East Hartford, CT seeks a Bilingual Healthcare Call Center Associate to join our team. The successful candidate will be the liaison between our practice and patients, handling inquiries, scheduling, and data entry in EMR.

The role requires managing high call volume, routing to resources, verifying benefits, and maintaining patient confidentiality. Training provided; Monday–Friday with occasional Saturdays.