Patient Care Coordinator - Solinsky Eye Care

ReFocus Eye Health; East Hartford (CT); On-site; USD 22,000 - 33,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT seeks a Bilingual Healthcare Call Center Associate to join our team. The successful candidate will be the liaison between our practice and patients, handling inquiries, scheduling, and data entry in EMR.

The role requires managing high call volume, routing to resources, verifying benefits, and maintaining patient confidentiality. Training provided; Monday–Friday with occasional Saturdays.

Qualifications

• Handle a high volume of inbound calls with a friendly attitude.
• Route calls and identify patient needs.
• Enter patient information into EMR accurately.
• Verify insurance benefits and co-payments.
• Maintain confidentiality and provide excellent service.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources and schedule appointments.
• Enter and verify patient demographics in EMR.
• Research issues and provide solutions and alternatives.

Skills

Bilingual Spanish

Customer service

Data entry

Active listening

Verbal communication

Written communication

Interpersonal skills

Time management

Multitasking

Confidentiality

Education

High School diploma or equivalent

Job description

Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Required Skills/Abilities:

• Ability to handle call volume with grace and a friendly customer service attitude
• Willingness to learn new skills within 6-month period
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal & written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Bilingual (Spanish) reading, writing, and speaking skills are required
• Ophthalmology experience preferred but not required

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at a time