Bilingual Ophthalmology Call Center Specialist

Refocus Eye Health; East Hartford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT, seeks a Bilingual Healthcare Call Center Associate to act as a liaison between patients and the practice. You will handle high call volumes, route inquiries, and schedule appointments while ensuring data accuracy in the EMR and protecting patient confidentiality.

The role requires Spanish bilingualism, excellent communication, and strong data-entry skills, with availability Monday–Friday and occasional Saturdays.

Qualifications

• Bilingual (Spanish) reading, writing and speaking required.
• Excellent data entry and typing skills.
• Willingness to learn new skills within 6 months.
• Ability to work Monday through Friday, with occasional Saturdays.
• Excellent customer service and communication skills.
• Strong interpersonal and organizational skills and confidentiality.
• Ability to multi-task and manage time effectively.

Responsibilities

• Handle large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and clarify information.
• Research issues and provide solutions or alternatives.
• Enter patient information into EMR; verify demographics.
• Update patient information and scan documents into the chart.
• Schedule appointments; verify insurance benefits and co-payments.

Skills

Bilingual Spanish

Customer service

Data entry

Active listening

Communication skills

Time management

Confidentiality

Typing

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Tools

EMR

Job description

ReFocus Eye Health in East Hartford, CT, seeks a Bilingual Healthcare Call Center Associate to act as a liaison between patients and the practice. You will handle high call volumes, route inquiries, and schedule appointments while ensuring data accuracy in the EMR and protecting patient confidentiality.

The role requires Spanish bilingualism, excellent communication, and strong data-entry skills, with availability Monday–Friday and occasional Saturdays.