Patient Care Coordinator - Solinsky EyeCare

Refocus Eye Health; East Hartford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

ReFocus Eye Health in East Hartford, CT, seeks a Bilingual Healthcare Call Center Associate to act as a liaison between patients and the practice. You will handle high call volumes, route inquiries, and schedule appointments while ensuring data accuracy in the EMR and protecting patient confidentiality.

The role requires Spanish bilingualism, excellent communication, and strong data-entry skills, with availability Monday–Friday and occasional Saturdays.

Qualifications

• Bilingual (Spanish) reading, writing and speaking required.
• Excellent data entry and typing skills.
• Willingness to learn new skills within 6 months.
• Ability to work Monday through Friday, with occasional Saturdays.
• Excellent customer service and communication skills.
• Strong interpersonal and organizational skills and confidentiality.
• Ability to multi-task and manage time effectively.

Responsibilities

• Handle large amounts of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and clarify information.
• Research issues and provide solutions or alternatives.
• Enter patient information into EMR; verify demographics.
• Update patient information and scan documents into the chart.
• Schedule appointments; verify insurance benefits and co-payments.

Skills

Bilingual Spanish

Customer service

Data entry

Active listening

Communication skills

Time management

Confidentiality

Typing

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

Tools

EMR

Job description

Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

• Managing large amounts of inbound calls in a timely manner
• Route calls to appropriate resources
• Identify patient needs and clarify information provided
• Research issues and provide solutions and/or alternatives
• Enter patient information into EMR; obtain and verify patient demographics
• Update existing patient information
• Scan documentation into the patient’s electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments

Required Skills/Abilities:

• Ability to handle call volume with grace and a friendly customer service attitude
• Willingness to learn new skills within 6-month period
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal & written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Bilingual (Spanish) reading, writing, and speaking skills are required
• Ophthalmology experience preferred but not required

Education and Experience:

• High School diploma or equivalent

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at a time