Bilingual Operations Coordinator

Merry-Maids; Warwick (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) / Pension plan

Vacation and flexible time-off

Health plan reimbursement

Team bonuses and incentives

Paid sick time

Job summary

You will collaborate with a close-knit team, process daily production reports, assist with hiring and onboarding, and ensure excellent customer service while keeping operations organized and efficient.

Qualifications

• Fluent in reading, writing, and speaking English and Spanish; able to translate both ways.
• 2–4 years of general business or office experience.
• Strong organizational and multitasking abilities.
• Solid computer and data-entry skills, including Word, Excel, Outlook.

Responsibilities

• Maintain detailed records of customer interactions, transactions, and comments.
• Manage customer accounts and follow up to ensure satisfaction.
• Provide day-to-day office support to the Director.
• Assist with interviewing, hiring, and onboarding of new staff.

Skills

Bilingual

Customer service

Office coordination

Microsoft Office

multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bilingual Operations Coordinator

Spanish / English • Merry Maids of Warwick, RI • Full-Time

Schedule: Monday–Friday, 8:00 AM – 4:00 PM

Work side-by-side with our Director as their trusted right hand — bringing the office experience, bilingual skills, and sound judgment it takes to keep a fast-paced, people‑first business running smoothly. We're a close‑knit, bilingual team looking for a full‑time associate with solid office and administrative experience to manage customer accounts, support our employees, and help our Director with day‑to‑day operations — including hiring and onboarding of new staff. You'll need to read, write, and speak fluently in both English and Spanish, and translate confidently between the two.

This is a hands‑on, detail‑driven role in a fast‑paced, culturally diverse office. If you have a background in office administration, coordination, or account/customer management — and you're looking for a role where you'll be trusted with real responsibility — we'd like to meet you.

You'll Excel in This Role If You...

• Are self‑motivated and thrive in a fast‑paced, changing environment
• Feel energized being a key, trusted contributor to a team’s success
• Bring solid judgment and can be relied on to represent the Director well

Primary Responsibilities

Customer & Account Support

• Maintain detailed records of customer interactions, transactions, and comments
• Manage customer accounts and follow up to ensure satisfaction
• Promptly handle and resolve customer issues
• Answer a high volume of calls professionally and efficiently
• Complete daily close‑outs of customer production reports

Office & Director Support

• Serve as a right‑hand resource to the Director, supporting day‑to‑day office and operational needs
• Assist the Director with interviewing, hiring, and orientation of new staff
• Assist with and participate in the daily Employee Morning Routine and monthly staff meetings

Use office software, databases, and tools accurately and efficiently

• Use office software, databases, and tools accurately and efficiently

Provide general administrative and data‑entry support across the office

• Provide general administrative and data‑entry support across the office

What You Bring (Required Experience & Skills)

• 2–4 years of general business or office experience
• Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing
• Strong organizational skills and the ability to multitask in a busy environment
• Solid computer and data‑entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)
• Ability to read and interpret general business procedures
• Comfortable performing basic math (addition, division, multiplication)
• Strong interpersonal skills, sound judgment, and good decision‑making
• Ability to listen effectively and communicate clearly with customers and employees by phone
• A positive, motivating presence that contributes to a strong team culture

Backgrounds That Do Well in This Role

• Assistant to an owner, director, or senior leader
• Office manager or operations coordinator at a small or mid‑size business
• Customer service, account management, or client services experience
• Any bilingual (Spanish/English) office role requiring translation

Requirements

• Ability to pass a criminal background check and drug screening
• Ability to pass a motor vehicle records check

Benefits

• 401(k) / Pension retirement plan
• Vacation and flexible time‑off policy
• Health plan reimbursement
• Team bonuses and incentives
• Paid sick time