Client Success & Office Coordinator

Merry Maids; Perth Amboy (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

401(k)

Competitive salary

Job summary

Merry Maids Perth Amboy is seeking an Office Administrator to support day-to-day operations, manage client relationships, and assist field teams while delivering outstanding service.

In this role you will handle inbound calls, process scheduling, billing data, and help drive sales growth. English fluency required; Spanish helpful. Join a trusted brand with a stable weekday schedule and growth opportunities.

Competitive benefits include 401(k) and PTO.

Qualifications

• 1–2 years in an office admin or customer service role.
• Fluent English; bilingual (English/Spanish) is a strong plus.
• Proficient in MS Office, email, scheduling databases.
• Ability to manage priorities in a fast-paced environment.
• Sales experience or aptitude preferred.

Responsibilities

• Client Experience & Service: Manage inbound calls and emails, answer inquiries, resolve customer concerns promptly, and foster long-term client relationships.
• Sales & Account Management: Provide estimates over the phone, follow up on prospect inquiries, and convert inquiries into recurring clients.
• Daily Operations: Handle scheduling, manage customer accounts and billing data, and help coordinate daily routes for cleaning technicians.
• Team Leadership & Quality Control: Assist with team management, and conduct occasional field quality audits to maintain company standards.
• Administrative Support: Maintain accurate office records, manage inventory supplies, and support general small-business tasks.

Skills

Office Admin

Customer Service

Bilingual EN/ES

Communication

Sales Aptitude

Leadership

Tech Proficiency

Tools

Microsoft Office

Scheduling Software

CRM

Job description

Merry Maids Perth Amboy is seeking an Office Administrator to support day-to-day operations, manage client relationships, and assist field teams while delivering outstanding service.

In this role you will handle inbound calls, process scheduling, billing data, and help drive sales growth. English fluency required; Spanish helpful. Join a trusted brand with a stable weekday schedule and growth opportunities.

Competitive benefits include 401(k) and PTO.