Office Administrator

Merry Maids Limited Partnership; Perth Amboy, Northern (NJ, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401(k)

Competitive salary

Job summary

Merry Maids in Perth Amboy is seeking an Office Administrator to manage day-to-day operations, coordinate client relationships, support field teams, and help drive service excellence for our valued clients.

Ideal candidates have 1–2 years in office administration or customer service, excellent English communication, and preferably bilingual (English/Spanish). Proficiency in MS Office and scheduling databases is required; weekday daytime hours are provided.

Qualifications

• Minimum 1–2 years in office admin, customer service, or office management.
• Excellent verbal and written English; bilingual in English/Spanish a strong plus.
• Tech-savvy with basic Microsoft Office and scheduling databases.
• Strong organization and ability to manage multiple priorities.

Responsibilities

• Manage inbound calls and emails, answer inquiries, resolve customer concerns promptly.
• Provide estimates over the phone, follow up on inquiries, and convert to recurring clients.
• Handle scheduling, manage accounts and billing data, coordinate daily routes for technicians.
• Assist with team management and conduct occasional quality checks.
• Maintain accurate office records and manage inventory supplies.

Skills

Client relations

Scheduling

MS Office

English comms

Bilingual EN/ES

Tools

Microsoft Office

Scheduling software

Job description

Benefits:

• Paid time off
• 401(k)
• Competitive salary

About Merry Maids

For over 40 years, Merry Maids has been the premier residential cleaning service across North America. Our success is built on trust, exceptional quality, and an outstanding local team. As our Perth Amboy branch continues to grow, we are looking for a motivated, energetic Office Administrator to help manage day-to-day operations and deliver exceptional service to our valued clients.

Key Responsibilities

As our Office Administrator, you will be the heart of our daily business operations, coordinating client relationships, supporting our field teams, and driving sales growth.

• Client Experience & Service: Manage inbound calls and emails, answer inquiries, resolve customer concerns promptly, and foster long-term client relationships.
• Sales & Account Management: Provide estimates over the phone, follow up on prospect inquiries, and convert inquiries into recurring clients.
• Daily Operations: Handle scheduling, manage customer accounts and billing data, and help coordinate daily routes for cleaning technicians.
• Team Leadership & Quality Control: Assist with team management, and conduct occasional field quality audits to maintain company standards.
• Administrative Support: Maintain accurate office records, manage inventory supplies, and support general small-business tasks.

Qualifications

• Experience: Minimum 1-2 years in an office administrative, customer service, or office management role.
• Communication Skills: Excellent verbal and written communication skills in English; Bilingual (English/Spanish) is a strong plus.
• Tech-Savvy: Proficient in basic computer software (e.g., Microsoft Office, email, scheduling database management).
• Leadership & Drive: Proven leadership skills with an ability to manage priorities, problem-solve on the fly, and keep a fast-paced environment organized.
• Sales Aptitude: Phone sales or customer retention experience is strongly preferred.
• Professional Demeanor: Positive attitude, reliable, detail-oriented, and focused on teamwork.

Why Join Merry Maids?

• Stable Schedule: Enjoy predictable weekday daytime hours - no late nights or major weekend obligations.
• Growth Opportunity: Be a core player in taking our local branch to the next level.
• Supportive Environment: Work with an established, trusted brand backed by decades of proven success.