Bilingual Onsite Customer Service Specialist – Durham, NC

Shield California Health; Raleigh (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare in Durham, NC is seeking a Customer Service Representative to assist customers with telephone orders and walk-in inquiries. The role is on-site with a Monday–Friday schedule, no nights or weekends, and offers a comprehensive benefits package.

Qualifications include 2+ years of customer service, strong communication skills, and preferred bilingual English/Spanish ability. Expect to handle order entry, authorizations, and customer satisfaction initiatives in a fast-paced

Qualifications

• 2+ years customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

Skills

Customer service

Multi-tasking

Problem solving

Verbal/written communication

Bilingual English/Spanish

Job description

Shield HealthCare in Durham, NC is seeking a Customer Service Representative to assist customers with telephone orders and walk-in inquiries. The role is on-site with a Monday–Friday schedule, no nights or weekends, and offers a comprehensive benefits package.

Qualifications include 2+ years of customer service, strong communication skills, and preferred bilingual English/Spanish ability. Expect to handle order entry, authorizations, and customer satisfaction initiatives in a fast-paced