Customer Service Representative

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Raleigh (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, NC office to assist customers with telephone orders. The role features a fixed Monday–Friday schedule with no nights or weekends, and an hourly pay range of $20–$21 with strong benefits.

Responsibilities include handling calls, entering orders, assisting walk-ins, processing authorizations, and resolving customer issues while aiming to upsell and cross-sell to meet customer needs.

Qualifications

• 2+ years customer service experience.
• Ability to multi-task.
• Demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers.
• Enter orders into computer system in timely manner.
• Attend to walk in customers.
• Process authorizations and support documentation.
• Process support and sales incidents to maintain customer satisfaction levels.
• Resolve customer complaints.
• Upsell and cross-sell to meet customer needs.

Skills

Customer service

Multi-tasking

Problem solving

Verbal & written communication

Bilingual English/Spanish

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Customer Service Representative in our Durham, North Carolina office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Durham, NC.

Job Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

Qualifications

• 2+ years customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Salary & Benefits

• $20-21/hour
• Medical, Dental, and Vision
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending Account
• Life & Disability Insurance
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

The posted range for this position is $20-21/hour which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay withing the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.