Bilingual Customer Care Pro II — Health Plan Support

Quest Diagnostics; Greensboro (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vacation and paid time off

401(k) with company match

Career advancement opportunities

Job summary

Quest Diagnostics is hiring a Customer Care Representative II - Bilingual (English/Spanish) in Greensboro, NC. You will support members by phone, guiding them to the right health care options and resolving issues with empathy.

The role requires full-time attendance during training, 40 hours per week, with 9-hour shifts between 8:30 AM and 8:00 PM ET. Start date is October 5, with potential performance-based bonuses.

Qualifications

• Bilingual English/Spanish required for customer communications.
• Strong phone-based customer service skills.
• Ability to handle up to 70 calls daily.

Responsibilities

• Assist members via phone with health plan questions.
• Resolve escalated billing and service issues.
• Provide empathetic support to diverse callers.

Skills

Bilingual English/Spanish

Job description

Quest Diagnostics is hiring a Customer Care Representative II - Bilingual (English/Spanish) in Greensboro, NC. You will support members by phone, guiding them to the right health care options and resolving issues with empathy.

The role requires full-time attendance during training, 40 hours per week, with 9-hour shifts between 8:30 AM and 8:00 PM ET. Start date is October 5, with potential performance-based bonuses.