On-Site Customer Support Specialist – Mon-Fri, Durham

Shield Healthcare; Raleigh (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, North Carolina office to assist customers with telephone orders. The position has a set Monday–Friday schedule with no nights or weekends, and is focused on delivering courteous service to physicians, referral sources, and patients.

You will answer calls, enter orders, process authorizations, resolve complaints, and upsell or cross-sell to meet customer needs.

Qualifications

• 2+ years of customer service experience.
• Ability to multi-task and solve problems.
• Excellent verbal and written communication; bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

Skills

Customer service

Multitasking

Problem solving

Verbal & written communication

Bilingual English/Spanish

Job description

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, North Carolina office to assist customers with telephone orders. The position has a set Monday–Friday schedule with no nights or weekends, and is focused on delivering courteous service to physicians, referral sources, and patients.

You will answer calls, enter orders, process authorizations, resolve complaints, and upsell or cross-sell to meet customer needs.