Durham On-Site Customer Service Rep | Mon-Fri

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Raleigh (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, NC office to assist customers with telephone orders. The role features a fixed Monday–Friday schedule with no nights or weekends, and an hourly pay range of $20–$21 with strong benefits.

Responsibilities include handling calls, entering orders, assisting walk-ins, processing authorizations, and resolving customer issues while aiming to upsell and cross-sell to meet customer needs.

Qualifications

• 2+ years customer service experience.
• Ability to multi-task.
• Demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers.
• Enter orders into computer system in timely manner.
• Attend to walk in customers.
• Process authorizations and support documentation.
• Process support and sales incidents to maintain customer satisfaction levels.
• Resolve customer complaints.
• Upsell and cross-sell to meet customer needs.

Skills

Customer service

Multi-tasking

Problem solving

Verbal & written communication

Bilingual English/Spanish

Job description

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, NC office to assist customers with telephone orders. The role features a fixed Monday–Friday schedule with no nights or weekends, and an hourly pay range of $20–$21 with strong benefits.

Responsibilities include handling calls, entering orders, assisting walk-ins, processing authorizations, and resolving customer issues while aiming to upsell and cross-sell to meet customer needs.