Bilingual On-Site Customer & Operations Coordinator

Traba; Indiana (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

Traba is seeking a Customer On-Site to serve as the main liaison between Traba’s workforce and the client’s on-site leadership in a fast-paced warehouse environment.

You will manage day-to-day worker support, onboarding, and scheduling, ensuring smooth communication among workers, site supervisors, and Traba’s internal teams. This role requires bilingual communication and professional conduct.

Qualifications

• Experience in operations or customer-facing environments.
• Strong verbal and written communication skills.
• Professional demeanor representing Traba with workers and client stakeholders.
• Organized, detail-oriented, proactive problem solver.
• Ability to manage multiple priorities in a fast-paced warehouse/manufacturing setting.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring timely updates, feedback, and support.
• On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires; oversee worker vetting and onboarding end-to-end.
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage on-site worker performance and escalate issues.
• Communication & Reporting: Bridge between client site, Traba Ops, and Worker Support teams; communicate updates, attendance issues, or staffing changes clearly.
• Issue Resolution: Identify and flag worker performance concerns or site challenges and resolve them; handle incident management and escalations.
• Operational Execution: Support day-to-day site operations, ensuring staffing coverage and a positive worker experience; own shift/schedule management and PPE distribution.
• Account Growth: Identify and drive wallet expansion opportunities within the account.

Skills

Relationship management

Communication

On-site coordination

Problem solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Traba is seeking a Customer On-Site to serve as the main liaison between Traba’s workforce and the client’s on-site leadership in a fast-paced warehouse environment.

You will manage day-to-day worker support, onboarding, and scheduling, ensuring smooth communication among workers, site supervisors, and Traba’s internal teams. This role requires bilingual communication and professional conduct.