Bilingual Mortgage Support Specialist (English/Spanish)

CrossCountry Mortgage, LLC; Florida; Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

CrossCountry Mortgage, LLC in Florida seeks a Bilingual Loan Officer Assistant to support loan officers and processors, helping to increase loan production and ensure a positive customer experience.

Fluent in Spanish and English with at least 1 year of mortgage-related experience; you will review applications, deliver disclosures, manage documents, and assist in timely closings while coordinating with title companies and customers.

Formación

• Fluency in Spanish and English.
• Minimum 1 year of mortgage-related experience.
• Previous sales support experience preferred.
• Salesforce experience preferred.
• Excellent communication and customer service skills.

Responsabilidades

• Assist in reviewing mortgage loan applications and documentation (phone/computer work, printing, scanning, emailing).
• Review mortgage loan disclosure packages and deliver to the borrower.
• Create rate disclosure and re-disclosure packages and deliver to the borrower.
• Review documents and loan files, highlight deficiencies, and notify loan officer/processor.
• Clarify/correct information and obtain additional information via phone or email.
• General clerical and phone support to loan officers and/or loan processors as needed.
• Assist in managing a pipeline of conventional, FHA, VA, USDA, 203K and reverse mortgage products.
• Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
• Track outstanding items on all loan files and follow up with customers for timely documentation.
• Facilitate timely loan closings by coordinating with Title Company and customer.

Conocimientos

Bilingual Spanish/English

Excellent communication

Customer service

Time management

Microsoft Office

Salesforce

Educación

High School Diploma or GED

Herramientas

Salesforce

Descripción del empleo

CrossCountry Mortgage, LLC in Florida seeks a Bilingual Loan Officer Assistant to support loan officers and processors, helping to increase loan production and ensure a positive customer experience.

Fluent in Spanish and English with at least 1 year of mortgage-related experience; you will review applications, deliver disclosures, manage documents, and assist in timely closings while coordinating with title companies and customers.