Mortgage Loan Support Specialist

CrossCountry Mortgage, LLC; Florence (SC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K plan

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Loan Officer Assistant to support mortgage loan officers in daily duties and help increase loan production while ensuring a positive customer experience.

The role involves reviewing loan applications, preparing disclosures, managing a diverse loan pipeline (including FHA/VA/USDA), coordinating with title companies, and assisting with timely closings. Strong communication and MS Office skills are required.

Qualifications

• High School Diploma or GED required.
• At least 1 year of mortgage-related experience with customer contact.
• Sales support experience preferred.
• Salesforce experience preferred.
• Excellent communication and customer service skills.
• Strong prioritization and time management; proficient with MS Office.

Responsibilities

• Assist in reviewing mortgage loan applications and documents (phone/computer work, printing, scanning, emailing).
• Review disclosure packages and deliver to borrower.
• Create rate disclosure and re-disclosure packages for borrowers.
• Clarify/correct information and obtain missing details via phone or email.
• Provide clerical and phone support to loan officers and processors.
• Support lending and processing in various stages as needed by management.
• Help manage pipelines for conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Coordinate with Title Company to schedule closings.
• Track outstanding items and follow up for timely documentation.
• Deliver appraisals/valuations to borrowers and obtain receipt proofs.

Skills

Communication

Customer service

Sales support

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

MS Office

Job description

CrossCountry Mortgage, LLC is seeking a Loan Officer Assistant to support mortgage loan officers in daily duties and help increase loan production while ensuring a positive customer experience.

The role involves reviewing loan applications, preparing disclosures, managing a diverse loan pipeline (including FHA/VA/USDA), coordinating with title companies, and assisting with timely closings. Strong communication and MS Office skills are required.