Bilingual Mobile Sales & Service Expert

T-Mobile; Shirley (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Stock incentives

Job summary

T-Mobile invites you to join our team in a dynamic retail setting where your focus will be on helping customers find the right technology and service solutions. You will sharpen your customer service and sales skills while guiding shoppers through demonstrations of devices and network benefits.

With on‑the‑job training and a clear path to advancement, you’ll work to build lasting relationships and contribute to a seamless customer experience, all while benefiting from comprehensive Total Rewards

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile invites you to join our team in a dynamic retail setting where your focus will be on helping customers find the right technology and service solutions. You will sharpen your customer service and sales skills while guiding shoppers through demonstrations of devices and network benefits.

With on‑the‑job training and a clear path to advancement, you’ll work to build lasting relationships and contribute to a seamless customer experience, all while benefiting from comprehensive Total Rewards