Bilingual Mobile Sales & Customer Experience Specialist

T-Mobile; Galax (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Employee stock grants & stock purchase

Job summary

T-Mobile offers a frontline customer-focused retail role in the United States where you’ll engage customers, demonstrate services and devices, and provide personalized solutions. You’ll build product knowledge through training, using digital tools to explain coverage and benefits while contributing to a seamless customer experience.

With the chance to advance to Mobile Expert after onboarding, you’ll participate in an incentive-driven environment.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months customer service/sales experience (retail)

Job description

T-Mobile offers a frontline customer-focused retail role in the United States where you’ll engage customers, demonstrate services and devices, and provide personalized solutions. You’ll build product knowledge through training, using digital tools to explain coverage and benefits while contributing to a seamless customer experience.

With the chance to advance to Mobile Expert after onboarding, you’ll participate in an incentive-driven environment.