Bilingual Mobile Sales Pro - Customer Tech

T-MOBILE USA, Inc.; Fontana (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Disability insurance

Life insurance

Transit discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, delivering personalized technology and service solutions.

You’ll use digital tools to show coverage and benefits, while building relationships and completing required training to stay current on products and processes. Ideal candidates have a high school diploma or GED and some retail customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• Six months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, delivering personalized technology and service solutions.

You’ll use digital tools to show coverage and benefits, while building relationships and completing required training to stay current on products and processes. Ideal candidates have a high school diploma or GED and some retail customer service or sales experience.