Bilingual Mobile Associate: Customer Tech & Sales

T-MOBILE USA, Inc.; Babbitt (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental & vision

Disability & life insurance

Transit benefits

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on delivering exceptional customer service and personalized device and service solutions in a fast-paced environment.

You will use digital tools to showcase network benefits, complete training, and build customer relationships to drive loyalty. Requirements include a High School Diploma or GED, 18+ years old, and legal authorization to work in the United States.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on delivering exceptional customer service and personalized device and service solutions in a fast-paced environment.

You will use digital tools to showcase network benefits, complete training, and build customer relationships to drive loyalty. Requirements include a High School Diploma or GED, 18+ years old, and legal authorization to work in the United States.