Bilingual Mobile Associate & Retail Sales Pro

T-MOBILE USA, Inc.; Galax (VA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Mobile Associate to energize customer interactions in a fast-paced store environment. You will help customers choose devices and services, demonstrate coverage, and guide them through the purchase and setup process.

You'll complete product training, leverage digital tools to explain plans, and build relationships to ensure a seamless shopping experience. This role emphasizes teamwork, communication, and customer-first service.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Mobile Associate to energize customer interactions in a fast-paced store environment. You will help customers choose devices and services, demonstrate coverage, and guide them through the purchase and setup process.

You'll complete product training, leverage digital tools to explain plans, and build relationships to ensure a seamless shopping experience. This role emphasizes teamwork, communication, and customer-first service.