Bilingual Mobile Sales Associate

T-Mobile; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 holidays

Job summary

T-Mobile in Buffalo, NY is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, with focus on delivering personalized solutions and outstanding service.

The role emphasizes customer interactions, use of digital tools, and ability to explain plans and devices.

Qualifications

• Must have High School Diploma/GED.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma

Job description

T-Mobile in Buffalo, NY is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, with focus on delivering personalized solutions and outstanding service.

The role emphasizes customer interactions, use of digital tools, and ability to explain plans and devices.