Mobile Tech Sales Associate - Customer Solutions Expert

T-Mobile; Buffalo (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

T-Mobile in Buffalo is seeking a retail teammate to engage customers and guide technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tools.

Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile in Buffalo is seeking a retail teammate to engage customers and guide technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tools.

Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.