Bilingual Mobile Retail Specialist

Comcast; Bolingbrook (IL); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Comcast in Bolingbrook, IL is seeking a Retail Service Associate to join our in-store team, delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and everyday store operations. You will help customers activate devices, guide setup, assist with account security and warranty processes, and upsell accessories while maintaining clean, organized displays.

Fluent in English and Spanish, you will communicate with customers, resolve issues, and support

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.

Responsibilities

• Provide a white-glove mobile activation and education experience.
• Troubleshoot device issues and assist with account security and reset.
• Assist with transfers, password resets, SIM/eSIM activation.
• Upsell accessories and add-ons to enhance customer experience.

Skills

Customer-focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Bolingbrook, IL is seeking a Retail Service Associate to join our in-store team, delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and everyday store operations. You will help customers activate devices, guide setup, assist with account security and warranty processes, and upsell accessories while maintaining clean, organized displays.

Fluent in English and Spanish, you will communicate with customers, resolve issues, and support