Bilingual Mobile Retail Specialist

Comcast Advertising; Miami, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Comcast Advertising in Miami seeks a Xfinity Mobile Retail Service Associate who is bilingual in Spanish to deliver a best-in-class customer experience. You will assist with mobile activations, education, troubleshooting, and upsell accessories while maintaining a clean, organized store environment.

This role focuses on mobile activations, support, and on-demand deliveries, with opportunities to improve customer outcomes through effective communication and product knowledge.

Qualifications

• High School Diploma / GED required.
• 0–2 years of related retail or customer service experience.
• Bilingual Spanish language skills preferred for customer interactions.

Responsibilities

• Mobile activations & customer education: provide a white-glove experience and guide setup for devices.
• Troubleshoot and resolve device or service issues and assist with escalations.
• Assist customers with transferring contacts, emails, and data, and perform password resets as needed.
• Process returns or exchanges in accordance with policy and support warranty claims.
• Upsell accessories and add-ons during on-demand deliveries or in-store interactions.

Skills

Communication

Customer-Focused

Teamwork

Critical Thinking

Problem Solving

Resilience

Self Motivation

Professional Integrity

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising in Miami seeks a Xfinity Mobile Retail Service Associate who is bilingual in Spanish to deliver a best-in-class customer experience. You will assist with mobile activations, education, troubleshooting, and upsell accessories while maintaining a clean, organized store environment.

This role focuses on mobile activations, support, and on-demand deliveries, with opportunities to improve customer outcomes through effective communication and product knowledge.