Bilingual Mobile Retail Specialist - Activation & Support

Comcast Corporation; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Comcast Corporation in Miami, FL is seeking a bilingual Xfinity Mobile Retail Service Associate to assist customers with device activations, education, and support across mobile services. You will handle activations, troubleshooting, and upsell opportunities while maintaining a clean, customer-focused store environment.

The role emphasizes Spanish-speaking assistance, teamwork, and delivering a best-in-class customer experience through hands-on demonstrations and responsive problem solving in a

Qualifications

• High School Diploma / GED required.
• Minimum 0-2 years of relevant work experience.
• Bilingual Spanish required to support customers.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons.
• Demonstrate basic features and capabilities of devices.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts and device replacements.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges per policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation in Miami, FL is seeking a bilingual Xfinity Mobile Retail Service Associate to assist customers with device activations, education, and support across mobile services. You will handle activations, troubleshooting, and upsell opportunities while maintaining a clean, customer-focused store environment.

The role emphasizes Spanish-speaking assistance, teamwork, and delivering a best-in-class customer experience through hands-on demonstrations and responsive problem solving in a