Bilingual Mobile Expert — Tech Solutions & Service

T-MOBILE USA, Inc.; Tampa (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool use, and service plan recommendations. Training is provided; potential to earn incentives and benefits including stock grants and paid time off.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool use, and service plan recommendations. Training is provided; potential to earn incentives and benefits including stock grants and paid time off.