Bilingual Mobile Expert — Tech & Customer Solutions

T-MOBILE USA, Inc.; Fort Lauderdale (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. Fort Lauderdale seeks Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools.

The role emphasizes customer interaction, teamwork, and completing training to stay current with retail processes and wireless innovations. Benefits include health coverage, stock grants, 401(k), and employee discounts.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. Fort Lauderdale seeks Mobile Associates to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools.

The role emphasizes customer interaction, teamwork, and completing training to stay current with retail processes and wireless innovations. Benefits include health coverage, stock grants, 401(k), and employee discounts.