Bilingual Mobile Expert - Tech & Plans

T-MOBILE USA, Inc.; Phoenix (AZ); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Resumo da oferta

T-Mobile USA, Inc. hires for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs.

The role emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout the shopping journey. You'll develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a high-quality customer experience and loyalty.

Qualificações

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conhecimentos

Customer Service

Sales

Communication

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

T-Mobile USA, Inc. hires for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs.

The role emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout the shopping journey. You'll develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a high-quality customer experience and loyalty.