Bilingual Mobile Expert — Tech Sales & Customer Care

T-MOBILE USA, Inc.; San Marcos (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual bonuses/incentives

Job summary

At T-Mobile USA, Inc., we invest in YOU and provide a Total Rewards package including stock grants and a comprehensive benefits portfolio. The role supports retail operations, engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You’ll use digital tools to showcase network coverage and benefits, complete training, and contribute to an outstanding customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., we invest in YOU and provide a Total Rewards package including stock grants and a comprehensive benefits portfolio. The role supports retail operations, engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You’ll use digital tools to showcase network coverage and benefits, complete training, and contribute to an outstanding customer experience.